Heyland Recruitment
Chester: 01244 335115
Warrington: 01925 425952

HR Assistant


Reference: AS0027

Type: Permanent

Minimum Salary: £18,000.00

Maximum Salary: £20,000.00

Pro Rota

We are delighted to be supporting our client in Deeside, in recruiting for a Part Time, HR Assistant, working 3 days a week, Monday, Wednesday and Friday. In this position you will offer professional HR policy advice and guidance to all employees. Case management of long term sickness cases with Retail Managers to the point of appropriate handover to Case Managers. Efficient management and prioritisation of workload of HR cases and administration duties.

  • Administration duties carried out accurately with efficiency
  • To consistently provide accurate HR policy advice and guidance to colleagues across the business by phone or email, escalating issues where appropriate.
  • To capture and manage all queries via the Case Management System, including pro-active case management where appropriate.
  • Support line managers with colleagues during their first 12 weeks of absence.
  • To consistently provide accurate and timely administrative tasks.
  • Management of the HR Services email ‘inbox’ ensuring that all emails are either responded to professionally in line with company policies and processes or assigned for action
  • Proactively identify and take ownership of HR process and service improvements that continuously drive efficiency within the team.
  • To operate in conjunction with the Case Managers and management stakeholders to ensure cases are managed effectively and risks identified and escalated



  • All advice and guidance is in line with policies and processes.
  • Accurate administration.


  • Articulate, confident and fluent communicators who can demonstrate a high level of oral and written English.
  • A customer orientated approach and focus.
  • Well-developed interpersonal skills.
  • Advanced IT skills (Word processing, Spreadsheets, Databases, Internet, MS Outlook) and experience of using multiple applications.
  • A committed team player who is effective working with the team and independently.
  • Strong attention to detail.
  • Excellent telephone manner and telephony skills.
  • Excellent administration skills.


  • Experience in providing HR policy advice and guidance.
  • Completed or working towards HR qualification (CIPD 3 / 5)
  • Experience of working in fast paced customer facing role providing a positive customer experience.
  • Evidence telephony skills.
  • IT proficient.

Salary: £20k Pro Rota (£12k) 3 days per week 

Location: Deeside