Heyland Recruitment
Chester: 01244 335115
Warrington: 01925 425952

HR Case Manager


Reference: HB0105

Type: Contract

Minimum Salary: £34,000.00

Maximum Salary: £34,000.00

Due to growth and continued success our highly prestigious client is looking to recruit an HR Case Manager to join their team.


Supporting and leading the HR Advisory Team and wider HR function as HR Case Manager you will be responsible for providing high quality and accurate end to end case management support on all aspects of people policy. Dealing with a high volume of calls and emails, you will be tasked with understanding issues and being able to guide and coach to ensure a positive resolution.  


Some key duties include:


  • Delivery of high quality and consistent advice on all aspects of people policy in line with agreed SLAs
  • Maintain expert knowledge of policy & procedure
  • Provide managers with risk based options to help guide with decision making
  • Coach and develop management capability
  • Provide end to end case management support including complex and high risk ER cases
  • Develop relationships with key stakeholders


As Case Manager you will need to be a great team player with the ability to coach and provide robust advice. You will deliver effective responses with sound judgement on a variety of ER issues. Essentially you must be able to manage a varied workload and build strong relationships with your stakeholders providing them with risk based options and driving accountability and capability to make the decisions. Previous experience within a case management/ER specialist role is essential.


This is a fantastic opportunity that provides great exposure to identifying key people tendencies in a really fast paced environment where no two calls are ever the same.


Please apply for this role with your CV. If you have any questions please contact Helen Berry on 07870 607723.