Heyland Recruitment
Chester: 01244 335115
Warrington: 01925 425952

Customer Service Administrator


Reference: SM0117

Type: Permanent

Minimum Salary: £19,000.00

Maximum Salary: £22,000.00


I am currently recruiting for my client based just outside Chester. There is the need to bring onboard a permanent Customer Service Administrator. The successful applicant will have minimum 2 years previous experience in a similar role. This is a fast paced role so organisational skills will be key.


25 days holiday + Bank holidays.


Main Duties

  • Receipt, acknowledgement and entry of customer orders into the business
  • Work closely with and provide support to the Sales Team providing feedback on customer issues and forecasting data
  • Liaise with production planning teams on customer demands, product stock levels and forecasts to ensure the optimum production and stock objectives are met
  • Co-ordinate quality issues with the Technical team
  • Maintain any planning spreadsheets that may be required in order to manage transactions and provide essential management information
  • Ensure high level of service to customers is maintained in the most cost effective manner
  • Co-operate with the Sales Team regarding payment queries, to resolve problems, disputes and proof of delivery queries whilst maintaining a positive relationship with the customer
  • Ensure customer relationships are managed professionally with the objectives of retention and growth
  • Maintain, develop and promote a positive corporate image and reputation with customers
  • Build and maintain strong working relationships with logistics providers to achieve efficient and cost effective delivery of product
  • To work closely with your fellow Customer Service team members to ensure a cohesive approach to the department’s responsibilities
  • To manage and plan your duties to achieve agreed objectives. Feedback relevant commercial information relating to customers in an efficient way
  • Escalate issues as required, effectively communicate to the department and the rest of the business as required
  • Contribute to the development of effective planning systems through sales forecasting and monitoring of customer demand
  • To work in a professional manner at all times and comply with the company’s policy and procedures
  • Knowledge and experience of export certification and corresponding documentation (desirable but not essential)
  • Liaising with freight forwarder and other external contacts to ensure departure deadlines (desirable but not essential)


If you feel you have the necessary skills and are keen to start your next exiting role within a well-established and successful company please apply to be considered for the shortlist.