Heyland Recruitment
Chester: 01244 335115
Warrington: 01925 425952

Customer Service Administrator


Reference: SM0114

Type: Permanent

Minimum Salary: £19,000.00

Maximum Salary: £23,000.00

I am currently recruiting for my client based near to Chester. There is the need to bring onboard a Customer service administrator focusing on the export side of the business. This is a large, well established business who have exiting times ahead. The role would suit a candidate who has 2 years minimum experience in a similar fast paced position.


Job Purpose:  

To work in a small team to manage customer orders, arrange deliveries and liaise with logistics providers and internal departments to deliver market leading service to customers. Particular focus on export administration, ensuring all aspects of export requirements are met, from both customer and authority point of view. Work alongside the sales team to understand customer requirements and provide forecast information to the business.


Key Responsibilities:

  • Co-ordinate with export customers to ensure full brief on their requirements, correct documentation is agreed and can be achieved
  • Handle and prepare all international documentation; invoices, commercial invoices, certs of origin, company export documentation
  • Maintain dependable records of exports, ensuring consistent approach as is practicable to each and every consignment
  • Receipt, acknowledgement and entry of customer orders into the business
  • Work closely with and provide support to the Sales Team providing feedback on customer issues and forecasting data
  • Liaise with production planning teams on customer demands, product stock levels and forecasts to ensure the optimum production and stock objectives are met
  • Co-ordinate quality issues/ requirements are met with the Technical team
  • Ensure high level of service to customers is maintained in the most cost effect manner
  • Co-operate with the Sales Team regarding payment queries, to resolve problems, disputes and proof of delivery queries whilst maintaining a positive relationship with the customer
  • Ensure customer relationships are managed professionally with the objectives of retention and growth
  • Maintain, develop and promote a positive corporate image and reputation with customers
  • Build and maintain strong working relationships with logistics providers to achieve efficient and cost effective delivery of product
  • To work closely with your fellow Customer Service team members to ensure a cohesive approach to the department’s responsibilities
  • To manage and plan your duties to achieve agreed objectives. Feedback relevant commercial information relating to customers in an efficient way
  • Escalate issues as required, effectively communicate to the department and the rest of the business as required
  • Contribute to the development of effective planning systems through sales forecasting and monitoring of customer demand
  • To work in a professional manner at all times and comply with the company’s policy and procedures
  • Maintain any planning spreadsheets that may be required in order to manage transactions and provide essential management information 



Ideally educated to A level or equivalent as well as evidence of export training, along with experience of Export administration role.


Key skills:

  • Professional friendly manner
  • Ability to work within a team
  • A positive work ethic
  • Excellent interpersonal skills
  • Numerical skills
  • IT skills, notably Excel
  • Excellent attention to detail
  • Confidence, maturity, perseverance and patience
  • Flexible attitude to meet constraints of the business


If you feel you have the necessary skills please apply to find out more details!