Heyland Recruitment
Chester: 01244 335115
Warrington: 01925 425952

Credit Control Manager

Wrexham

Reference: DJ0079

Type: Permanent

Minimum Salary: £24,000.00

Maximum Salary: £26,000.00


I am currently recruiting for a Credit Control Manager to join a successful and growing business in Wrexham. In this newly-created role you will play a key role in operations with responsibility for the day to day management of a credit team to chase and collect payments for outstanding debit.

Duties will include:

  • Manage the service on a day to day basis to ensure all outstanding debits are collected.
  • Manage the flow of work for the Collections Advisors team on a day to day basis to achieve the daily/weekly/monthly targets.
  • Manage escalated calls and complaints to a satisfactory resolution for both customer and the business.
  • Ensure a full and updated training programme is implemented for current and new staff to deliver the service required.
  • Regularly review the performance of the team and individuals and where necessary manage poor performance.
  • Work closely with counterpart to provide regular (weekly and monthly) reports including analysis and improvement reports to Senior Management.
  • Work with other department managers in order to improve understanding and process of business.

 

Qualifications & Experience:

 

  • Experience of working in debit management
  • Experience of managing difficult customers
  • Experience of working in a fast paced Credit Control environment
  • Strong inter-personal skills, including the ability to develop effective working relationships.
  • Strong Microsoft IT skills.
  • Demonstrate a professional approach
  • Able to deal with frequent change, delays, or unexpected events.